Insulation Warehouse
For nearly two decades, The Insulation Warehouse has been a trusted name in New Zealand’s home insulation industry, committed to creating warmer, healthier, and more energy-efficient homes. Since their founding in 2005, they’ve proudly insulated over 25,000 homes across New Zealand, delivering high-quality products and expert service to thousands of happy customers.
The Challenge
Even legends have their quiet moments. For The Insulation Warehouse, business ebbed and flowed. During downtime, they didn’t have enough work to justify keeping a full-time employee on the payroll to handle appointment setting, rescheduling, booking requests, and invoicing. But here’s the kicker – they still needed that support. Their existing team was maxed out, and the busiest times for sales and booking inquiries were packed into two-hour windows in the mornings and afternoons. The rest of the day? Crickets.
It was a classic case of too much and not enough all in one messy package. Cue the need for a flexible, efficient solution.
Project Seven Solution
Enter us – the solution to their “too much during peak times, too little during off-peak” conundrum. We hooked them up with one of our rockstar virtual assistants, tailored specifically to handle their part-time workload while staying available on call throughout the day. Flexible, efficient, and just the right size for their needs.
Our approach:
- 60-hour retainer: Perfectly balanced for 2–3 hours of work daily.
- Seamless management: We took over job status updates, bookings, and inquiries.
- Effortless invoicing: Closed off completed jobs and shot out invoices promptly. (Because cash flow is king.)
We didn’t just fill the gap; we bridged it with style.
What We Did
Here’s how we made magic happen:
- Managed all incoming inquiries for job statuses and bookings with speed and precision.
- Kept calendars buzzing with activity for the implementation team, minimising those dreaded non-billable hours.
- Closed off completed jobs stat, ensuring invoices went out on time and cash came back in quickly.
- Collected deposits before work even began (no more chasing payments mid-job).
The Results
With Project Seven’s flexible support, The Insulation Warehouse got busy. Like, “we-now-need-a-full-time-staffer” kind of busy. Our virtual assistant helped them through that awkward in-between stage, keeping operations running smoothly until they were ready to grow their team.
Outcomes we’re proud to highlight:
- Sales inquiries answered promptly, keeping customers happy (and sales rolling in).
- Calendars maximised for the insulated hearts at the implementation team, with efficiency through the roof.
- Jobs completed and closed off without delay, ensuring cash flowed instead of stalled.
- Deposits collected upfront, so no more outstanding payments slowing things down.
Eventually, they built up enough cash flow and busyness to bring on a full-time in-house superstar for this role. But until then? We were the gap fillers, the back-up squad, the secret to their success.
Final Thoughts
We knew The Insulation Warehouse didn’t need cookie-cutter solutions, and we’re not about to offer them anyway. Our flexible, no-fuss approach meant they got exactly the support they needed, right when they needed it. And when it was time for them to scale? They were ready.
Because that’s what we do at Project Seven. We roll up our sleeves, keep it real, and make running a business easier, one problem-solving moment at a time.
If you’re stuck in that awkward growing phase like The Insulation Warehouse was, we’ve got you.
Drop us a line – no BS, just real solutions.
